FAQ's


How long will my item take to ship?

Our current processing time is 2 weeks, you will receive a shipping notification once your item has been despatched

View our shipping and delivery page for more information  

Do you have a Privacy Policy?

Yes we do please see our full privacy policy here 

I have a complaint, who can I contact?

You can direct any complaint to either our contact form, or email info@betsyjones.co.uk 

What is the best way to care of my item? 

Please view our Leather Care page for all up to date advice